Our Returns and Refunds Policy at Ageless You

At Ageless You, we offer a 30-day return policy, giving you the flexibility to make returns within 30 days of receiving your item.

Eligibility for Returns: To be eligible for a return, please ensure that your item is in the same condition as when you received it—unused, sealed, and in its original packaging. Additionally, retain your receipt or proof of purchase. To initiate a return, kindly contact us at lou@agelessyou.co.nz. All returns should be sent to the following address:

Ageless You, 123 Frankton Rd, Queenstown, Otago, Queenstown 9300, New Zealand.

Return Procedure: If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we can only accept items for return that have been previously requested.

Questions about Returns: If you have any questions or need assistance with your return, feel free to contact us at lou@agelessyou.co.nz.

Damages and Issues: Upon receiving your order, please inspect it immediately. If you discover any defects, damages, or receive the wrong item, please contact us promptly. We are here to evaluate the issue and make it right.

Non-Returnable Items: Please note that we are unable to accept returns for sale items or gift cards.

Exchanges: Should you wish to exchange an item, the quickest way to get the product you desire is to return the original item. Once the return is approved, you can then make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card company to complete the refund process. If more than 15 business days have passed since your return was approved, please contact us at lou@agelessyou.co.nz.

We are committed to ensuring your satisfaction and are here to assist with any questions or concerns you may have about our return policy.